The Preferred Plans
Three tiers of managed IT and cybersecurity: Essentials, Professional, and Complete, delivered and supported by our team under your relationship.
Preferred Essentials, Professional, and Complete are a ladder, not a menu: each tier includes everything in the tier below it, plus more. Most clients start at Essentials or Professional and grow into Complete as their environment and compliance needs scale.
The ladder
Every tier includes the full security baseline below. There is no stripped-down option, a client who wants to pay less takes a lower tier, never a hollowed-out one.
In every tier, no exceptions
The security baseline is table stakes, not an upsell
- 24/7 threat detection & responseIn your language: Verified alarm plus guard response, real people investigate and contain.
- Multi-factor authenticationIn your language: A second lock on every door, not just the one at the front desk.
- Patching & updatesIn your language: Central-station monitoring, every device is a watched zone.
- Email threat protectionIn your language: Front-desk visitor screening before anyone gets in.
- Security awareness trainingIn your language: Training staff not to hold the door for a tailgater.
- Restore-tested backupIn your language: The redundant panel that takes over instantly, tested, not assumed.
Plus Microsoft 365 in every plan
Beyond the people
Who covers the firewall? We do.
The plan rate covers people. The equipment below is counted during discovery and covered at the client's tier on the same agreement, so an equipment-heavy shop is priced correctly without a separate network plan, and nothing on the network goes unwatched.
- Servers
- Firewalls
- Switches
- Wireless access points
- Storage (NAS)
Hardware purchases and project work are quoted separately, always itemized, never folded into the plan rate.
Jump to a tier
Open a tier to see what is inside
Each tier below expands into what is included, in plain language and in the alarm-industry language you already use, with an illustrated view of the system.
Microsoft 365 for every user, endpoints patched and watched 24/7, and backups that are actually restore-tested, not just scheduled. The floor every client gets, never a stripped-down option.
“The panel, the wiring, and the backup power, so nothing ever goes dark or gets lost.”
Ideal for: Small teams that need reliable, insurable IT: the security baseline, kept current, with nothing left uncovered.
What is included
- Microsoft 365 Business Standard with business emailIn the language you already use: The keypads, sirens, and tools your team uses every day.
- Remote helpdesk, business hoursIn the language you already use: A dispatcher who answers when a panel needs attention, not a voicemail box.
- Endpoint management & patching, monitored 24/7In the language you already use: Central-station monitoring, every computer is a watched zone.
- Endpoint detection & response (EDR)In the language you already use: An alarm that trips the instant something suspicious touches a device.
- Managed detection & response, 24/7 (MDR)In the language you already use: Verified alarm plus guard response, real people investigate and contain.
- MFA enforcement & email threat protectionIn the language you already use: Front-desk visitor screening, plus a second lock on every door.
- Security awareness trainingIn the language you already use: Training staff not to hold the door for a tailgater.
- Restore-tested workstation & Microsoft 365 backupIn the language you already use: An off-site recording of every event, always kept and test-restored.
- Annual technology reviewIn the language you already use: A yearly walk-through inspection of the whole system.
The system, illustrated
- Everyday tools
- Live dispatcher
- Central station
- Trips instantly
- Guard response
- Screening + second lock
- Staff training
- Off-site recording
- Yearly walk-through
Everything in Preferred Essentials, plus identity protection, an encrypted mailbox, a zero-trust connection for remote staff, and a priority response SLA, backed by a standing IT roadmap and budget conversation every quarter.
“Central-station monitoring with a real guard response, plus the badges and paperwork that keep a growing business running.”
Ideal for: Businesses that run on their data: identity protection, encryption, priority response, and a real IT roadmap.
Everything in Preferred Essentials, plus
- Identity threat detection & responseIn the language you already use: Catching a stolen keycard the moment it is used.
- Enterprise password managerIn the language you already use: High-security locks, unique keys, no master key floating around.
- Email encryptionIn the language you already use: An armored envelope only the right recipient can open.
- Zero-trust VPN & DNS filteringIn the language you already use: A secure, badged tunnel for remote staff, plus a blocklist at the front gate.
- Priority response SLA with extended hoursIn the language you already use: A dispatcher who moves your call to the front of the line, nights and weekends included.
- Onsite support included as neededIn the language you already use: A technician who comes to the site, not just picks up the phone.
- User onboarding & offboarding includedIn the language you already use: Paperwork done the moment someone joins or leaves, not weeks later.
- Quarterly business reviews, IT roadmap & budgetIn the language you already use: A quarterly walk-through with the ops manager, not just a bill.
The system, illustrated
- Keycard watch
- High-security locks
- Armored envelope
- Badged tunnel
- Front of the line
- On-site tech
- Day-one paperwork
- Quarterly walk-through
Everything in Preferred Professional, plus round-the-clock support with no after-hours gap, unlimited onsite visits, continuous vulnerability scanning, CMMC/NIST compliance management, an AI enablement program, and a dedicated vCIO who meets with the client monthly.
“The fully staffed control room: UL-listed, continuously inspected, and smart enough to run itself.”
Ideal for: Established businesses that want IT completely off their plate: compliance, AI enablement, 24/7 coverage, and a dedicated vCIO.
Everything in Preferred Professional, plus
- 24/7 support, including after-hours & weekendsIn the language you already use: The dispatcher never goes home, nights and weekends included.
- Unlimited onsite supportIn the language you already use: A technician on-site as many times as it takes, no cap, no meter running.
- Recurring vulnerability scanningIn the language you already use: A gauge that continuously measures how exposed the building is.
- Annual security assessment & pen-test coordinationIn the language you already use: An outside inspector who tries every door once a year.
- Compliance management (CMMC / NIST 800-171)Also an add-on to ProfessionalIn the language you already use: An alarm that trips the moment you fall out of code.
- AI enablement program: policy, training, workflow automationAlso an add-on to ProfessionalIn the language you already use: Smart analytics added to the crew you already have.
- Dedicated vCIO with monthly strategy cadenceIn the language you already use: A strategist who sits down with you every month, not just when something breaks.
The system, illustrated
- Never goes home
- No cap, no meter
- Continuous gauge
- Outside inspector
- Drift alarm
- Smart analytics
- Monthly strategist
| What is included | Essentials | ProfessionalMost start here | Complete |
|---|---|---|---|
| In every plan — the security baseline | |||
| 24/7 threat detection & response | |||
| Multi-factor authentication | |||
| Patching & updates | |||
| Email threat protection | |||
| Security awareness training | |||
| Restore-tested backup | |||
| Added in Preferred Essentials | |||
| Microsoft 365 Business Standard with business email | |||
| Remote helpdesk, business hours | |||
| Endpoint management & patching, monitored 24/7 | |||
| Endpoint detection & response (EDR) | |||
| Managed detection & response, 24/7 (MDR) | |||
| MFA enforcement & email threat protection | |||
| Security awareness training | |||
| Restore-tested workstation & Microsoft 365 backup | |||
| Annual technology review | |||
| Added in Preferred Professional | |||
| Identity threat detection & response | |||
| Enterprise password manager | |||
| Email encryption | |||
| Zero-trust VPN & DNS filtering | |||
| Priority response SLA with extended hours | |||
| Onsite support included as needed | |||
| User onboarding & offboarding included | |||
| Quarterly business reviews, IT roadmap & budget | |||
| Added in Preferred Complete | |||
| 24/7 support, including after-hours & weekends | |||
| Unlimited onsite support | |||
| Recurring vulnerability scanning | |||
| Annual security assessment & pen-test coordination | |||
| Compliance management (CMMC / NIST 800-171) | Add-on | ||
| AI enablement program: policy, training, workflow automation | Add-on | ||
| Dedicated vCIO with monthly strategy cadence | |||
The economics
You sell the tiers. We deliver. You get paid on all of it.
Your client pays us, we deliver and carry the risk, and your revenue share is computed on every invoice and paid out automatically.
How you get paid
Recurring, not one-time
Your share is computed on every client invoice and pays out automatically. You watch it accrue in your partner dashboard in real time.
Zero liability on your side
We are the merchant of record. Billing, refunds, sales tax, and cyber-liability sit with us, never with you.
Nothing to buy or stock
Joining is free and delivery is remote-first, with no inventory for you to carry. When a client needs onsite help, our team handles it under their plan.
Ready to put these in front of your clients?
Join the program in under a minute, or call us and we will walk you through which tier fits the accounts you already serve.